FAQ

If you are not able to find the answer you are looking for here please feel free to contact us. Someone will gladly answer any question you have.

15065 Hwy 19 S.
Thomasville, GA 31757
229.233.8125
ddpwebsales@hotmail.com

Q: HOW LARGE WILL THE MONOGRAMMED BE ON MY ITEM?

A: The monogramming is always proportional to the item unless otherwise stated. Please refer to the Personalization page for standard monogram sizing.

Q: WHAT IS THE RETURN POLICY?

A: Monogrammed items CANNOT be returned! If you are unhappy with your items for any reason, please contact us within 7 business days of receiving your item.

Q: WHEN WILL I KNOW MY ITEM HAS SHIPPED?

A: Once your item ships, you will receive an email confirmation with a USPS tracking number!

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS?

A: All online orders take 1-2 weeks to process/ship unless otherwise stated in the title. Special items require more time depending on vendor location, processing times, etc.

Q: CAN I PICK MY ORDER UP IN-STORE?

A: Yes! During checkout, please select the in-store pickup option in the shipping options drop box.

Q: WILL ORDERS BE READY SOONER IF I PICK UP IN-STORE?

A: All online order take 1-2 weeks. A staff member will call you when your order is ready to pick up!

Q: WHAT DO I DO IF I RECEIVE A DAMAGED ITEM?

A: Please contact us within 7 business days of receiving the item!